(NEW YORK CITY) - The New York City Department of Consumer and Worker Protection (DCWP) has released a report analyzing how UberEats and DoorDash engineered design tricks in their interfaces to make it harder for consumers to tip Delivery Workers.

The report shows tips for UberEats and DoorDash Delivery Workers fell by more than $550 million, while holding steady on rival platforms that kept their interfaces unchanged.

Since the DCWP began enforcing the Minimum Pay Rate in December 2023, total pay to Workers has increased by $1.2 billion - and the industry has continued to grow.

With a new law protecting tips coming this year, the DCWP is committed to ensuring Workers earn the pay they deserve and consumers are restored the option to tip without barriers.

DCWP Commissioner Samuel A.A. Levine said: “Our report ‘blows the whistle on a massive scheme’ by Uber and DoorDash ‘to drive down’ Worker pay ‘by more than ($550 million).’ ‘That era has come to end.’ Under Mayor Mamdani, ‘the biggest corporations in the world will no longer be able to rake in record profits on the backs of’ Workers and consumers. ‘If’ these companies ‘do not follow new tipping laws going into effect later this month, they will face significant’ consequences.”

Ligia Gualla, the Executive Director of Worker’s Justice Project and Co-Founder of its Los Deliveristas Unidos Campaign, said: “This report confirms what Deliveristas ‘have lived for years:’ When Workers won a Living Wage, the App Companies ‘retaliated by intentionally blocking access to tips to keep’ Workers ‘vulnerable and dependent.’ ‘Time and again,’ when Deliveristas ‘fight for dignified pay and dignified work, these companies do everything they can to undermine those gains - but we will not be stopped.’ That is why we are grateful to Mayor Mamdani and DCWP Commissioner Levine ‘for standing with’ Workers ‘and announcing a new era’ of enforcement and accountability. We look forward to working with DCWP to ensure App Companies ‘fully comply’ with the protections Workers have won - including Minimum Pay, deactivation protections, and pay and tipping transparency - ‘and to shutting down every loophole the App Companies and their reckless algorithms may use to exploit’ Workers. Thank you DCWP for continuing to expose these abuses and for fighting alongside us to build ‘Deliverista Power.’"

For More On This Labor News Report, Go To: DCWP Report Shows Uber and DoorDash Drove $550 Million in Delivery Worker Pay Losses | City of New York