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Starbucks Workers United Organizer ‘Inspired By CSEA Family Ties’

Published Monday, October 10, 2022
by Madison Ruffo/CSEA News
Starbucks Workers United Organizer ‘Inspired By CSEA Family Ties’

(BUFFALO, NEW YORK) - In August 2021, Michelle Eisen, a veteran Barista at the Starbucks on Elmwood Avenue in Buffalo, was asked by one of her Co-Workers to grab coffee.

“(That) is obviously weird because we serve coffee all day,” she said.

Eisen agreed to meet with the Co-Worker and wondered whether they wanted advice on how to move up in the ranks within the store.

However, the conversation took a very different turn when the Co-Worker approached Eisen about Unionizing Starbucks.

Eisen admitted that Unionizing was not really something that ever crossed her mind, but she grew up in a Union household.

Both her Father, Dwight Eisen, and Grandfather, Frank Farmer, were Civil Service Employee Association (CSEA) Members at the University at Buffalo.

“I don’t know a ton about Organized Labor, (but) my Grandfather and my Father were in CSEA and I knew we had good benefits from it,” Eisen said.

Truthfully, Eisen was gearing up to end her Starbucks career, hoping to leave after the vesting of her company stock shares that are given to each Employee.

Plans soon changed when she realized just how much of a difference she could make by helping to lead organizing efforts at a company to which she’s devoted more than 10 years of her life.

“If the option is to stay with the company that I’ve spent over a decade with, in a community that I really love and fight to make it better, then I’d much rather do that than leave,” she said.

One of the driving factors behind the movement to organize Starbucks was the dichotomy of record sales for the company and a stagnant and lackluster wage for its Employees.

Meanwhile, the company’s CEO received a significant raise in 2021.

“I’ve got Co-Workers who are working full time and can’t afford to pay their rent and put groceries in their fridge and we’ve got a CEO who’s going to the Board of Directors asking for a bonus based on the profits that the company had brought in,” Eisen said.

Eisen was brought into the organizing process on August 17th, 2021, days before the campaign went public.

On August 30th, 2021, Workers at Eisen’s Starbucks store, as well as Workers at two nearby Buffalo locations, filed Union Election Petitions with the National Labor Relations Board (NLRB).

The stores were the first in the country to form a Union.

Efforts to form a Union were stalled when Starbucks contested the ability to Unionize individual stores.

After nearly a month of a pre-election hearing, the NLRB ruled in favor of the Organizers and they were one step closer to Unionization.

On December 9th, 2021, votes were counted in the first Starbucks Union Election - Eisen’s Elmwood Avenue store.

Workers at that location overwhelmingly voted to Unionize, making it the first Starbucks in the country to be Union.

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