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After An Increase In Assaults, Flight Attendants & Their Unions Says “Enough Is Enough”

Published Monday, December 13, 2021
by Jade Lawson/
After An Increase In Assaults, Flight Attendants & Their Unions Says “Enough Is Enough”

A year and a half into the global Coronavirus Pandemic, and with the Omicron variant lurking and holiday travel looming, many Flight Attendants say they've reached their breaking point with unruly passengers, many of whom still refuse to respect mask mandates.

"My job is not to manage you, the one passenger that constantly needs to be reminded to put their mask on.  My job is to manage getting people where they need to go as quickly and safely as possible," said Mitra Amirzadeh, a low-cost Carrier Flight Attendant and Association of Flight Attendants (AFA) Union Member.

Dozens of videos over the past year have shown customers assaulting Flight Attendants, including one in which several passengers had to use duct tape to restrain an unruly man in his seat on a Frontier flight after he caused a disturbance with a Flight Attendant.

"Since the FAA (Federal Aviation Administration) started keeping track of reports of incidents like this on board, we've had more events in 2021 than we've had in the entire history of that record keeping in aviation," Sara Nelson, the President of the AFA and a Flight Attendant for two decades, told ABC News.

That record keeping began in 1995.

About 85% of nearly 5,000 U.S. Flight Attendants said they've dealt with an unruly passenger in 2021, and 17% said they've been physically assaulted, according to a survey conducted by the AFA-Communications Workers of America (CWA) and the National AFL-CIO.

Since January 1st, the Federal Aviation Administration (FAA) has received at least 5,114 reports of unruly passengers and 3,710 reports of passengers refusing to wear a mask.

Out of some 973 investigations, 239 resulted in penalties.

"Air rage has unfortunately become all too common.  I've lost count of the times I've been insulted or threatened on a flight simply for doing my job," Teddy Andrews, an American Airlines Flight Attendant, said during testimony before Congress in September.

"On this flight, my colleague on the verge of tears came to the galley after a passenger refused to wear a mask and had been giving her a hard time.  He said: 'N-word,' I don't have to listen to a damn thing you say, this is a free country,'" said Andrew, an African-American.

In addition to the ongoing abuse, Flight Attendants also fear for increased health risks to passengers - and to themselves.

"I don't think that most passengers recognize that we're not just Waiters and waitresses in the sky. Our primary role is safety," Andrews said.

In January, the FAA announced a Zero Tolerance Campaign that warned potential on-flight violators they could face fines and/or jail time.

"The truth of the matter is, every day that I go to work I'm putting my life at risk.  I'm putting my family's life at risk," Amirzadeh added.

In July, the AFA urged the U.S. Department of Justice to make the policy permanent, saying that although incidents have "dropped sharply" since the FAA announced the policy "the rate remains too high."

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