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Dell ‘Reboots’ IT Apprenticeship Program For OKC Students After Pandemic Pause

Published Sunday, June 6, 2021
by Jordan Green/The Oklahoman
Dell ‘Reboots’ IT Apprenticeship Program For OKC Students After Pandemic Pause

(OKLAHOMA CITY, OKLAHOMA) - Consistent pay, learning opportunities and the ability to do what she loves.  In some jobs, such a combination might seem too good to be true, but it’s what ASTEC Charter High School student Janeth Reyna says she’ll have in her upcoming two-year Apprenticeship with Dell Technologies in Oklahoma City. 

“I really like being able to help others and show love to the community,” Reyna said. “I’ll be able to do that by communicating through the phone and helping get their technical issues solved.” 

Reyna is one of five juniors from the charter school who have been selected for a Dell program that trains students for jobs in the booming Technical Support Industry.

The program started in 2017 and did not accept new students in 2020 because of the Coronavirus Pandemic.

The Oklahoma Office of Workforce Development helped form the program, which trains students to assist technology users with computer problems.

Apprentices will work remotely until Dell returns to an in-person office environment, officials said. 

“I think I’m going to like learning better this way just because I get to be by myself and I get to just have a calmer environment,” Reyna said. “I got used to working by myself through virtual learning.” 

The news of the program’s relaunch comes as high school and college students across the Nation enter the workforce following a year of lockdowns, business closures and remote classroom learning. 

Dell Officials said the program will help the company hire new Staff in a field that continues to expand.

Jobs in the computer and information industry are expected to grow by 11% between 2019 and 2029, according to the U.S. Bureau of Labor Statistics (BLS).

The rate is “much faster than the average for all occupations.” 

“These occupations are projected to add about (531,200) new jobs,” the Bureau wrote in its Occupational Outlook Handbook. “Demand for these Workers will stem from greater emphasis on cloud computing, the collection and storage of big data, and information security.” 

In May 2020, the median annual wage for Workers in computer and information technology jobs was $91,250.

Officials said Apprenticeship Programs are rising in popularity, offering students new ways to develop their professional skills.

Oklahoma has 206 Registered Apprenticeship Programs across 114 employers, according to the Oklahoma Department of Commerce.  

“Apprenticeship programs like Dell Technologies’ are the most effective way for young people to learn on the job while discovering passions for fields they might not have known about,” Oklahoma Office of Workforce Development Executive Director Don Morris said. “It also gives our employers a chance to shape new employees into the ideal Worker for their business.”  

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